Privacy Policy

Controller

The party responsible for the processing of your personal data on this website is:

CalmRise Email: info@calmrise.es

Unless otherwise stated below, providing your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data, and there are no consequences if you do not. This only applies insofar as there is no other indication in the following processing activities. "Personal data" means any information relating to an identified or identifiable natural person.

Server log files

You can visit our website without providing any personal information.

Each time you visit our website, usage data is transmitted by your internet browser to us or our web host / IT service provider and stored in log data (so-called server log files). This stored data includes, for example, the name of the page visited, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in ensuring the smooth operation of our website and in improving our offering.

Orders

Collection, processing and transfer of personal data when placing orders

When you place an order, we collect and process your personal data only insofar as this is necessary for the fulfilment and processing of your order and to handle your inquiries. Providing the data is necessary for the conclusion of the contract. Failure to provide it will result in the contract not being concluded. The processing is based on Art. 6(1)(b) GDPR and is necessary for the performance of a contract with you.

Your data is, for example, passed on to the shipping companies you have selected, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly adhere to the legal requirements. The scope of the data transfer is kept to a minimum.

Newsletter

Use of the email address for sending direct advertising

We use your email address, which we received in connection with the sale of a good or service, to electronically send advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to this use. Providing the email address is necessary for the conclusion of the contract. Failure to provide it will result in the contract not being concluded. The processing is based on Art. 6(1)(f) GDPR, based on our overriding legitimate interest in direct advertising. You can object to this use of your email address at any time by notifying us. The contact details for exercising your objection can be found in the legal notice. You can also use the link provided for this purpose in the advertising email. This incurs no costs other than the transmission costs according to the basic rates.

Payment service providers

Use of PayPal

All PayPal transactions are subject to the PayPal Privacy Policy. You can find this policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Use of PayPal Express

We use the payment service PayPal Express from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves to offer you payment via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store and analyse data (e.g. IP address, device type, operating system, browser type, location of your device) when you call up the website. Cookies may also be used for this purpose. The cookies enable your browser to be recognised.

This data processing, in particular the setting of cookies, takes place on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in a customer-friendly offering of various payment methods. You have the right to object at any time to this processing of your personal data on the basis of Art. 6(1)(f) GDPR for reasons arising from your particular situation.

With the selection and use of PayPal Express, the data required for payment processing is transmitted to PayPal in order to fulfil the contract with you using the selected payment method. This processing is based on Art. 6(1)(b) GDPR. You can find more information about data processing when using the PayPal Express payment service in the associated privacy policy.

Special arrangements regarding the payment methods offered

Use of personal data when choosing Klarna as a payment method

If you have chosen Klarna's payment services, such as Klarna Invoice and/or Klarna Instalment Payment as a payment option, you have consented to us collecting and transmitting the following personal data to Klarna, necessary for processing the purchase on account and for an identity and credit check: first and last name, address, date of birth, gender, email address, IP address, telephone number, as well as the data required for processing the purchase on account that relate to the order, such as the number of items, item number, invoice amount and taxes as a percentage. The purpose of the data processing is to offer the payment methods of purchase on account and instalment payment, as well as the necessary credit assessment. The processing is based on Art. 6(1)(a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing up to the point of withdrawal.

The transfer of this data takes place so that Klarna can issue an invoice and carry out an identity and credit check for the processing of your purchase with the invoice processing you have requested. Klarna needs the buyer's personal data to obtain information from credit agencies for the identity and credit check. In Germany, these may be the following credit agencies:

• Schufa Holding AG, Kormoranweg 5, 65203 Wiesbaden, Germany.
• Bürgel Wirtschaftsinformationen GmbH & Co. KG, P.O. Box 5001 66, 22701 Hamburg, Germany.
• Creditreform Bremen Seddig KG, Contrescarpe 17, 28203 Bremen, Germany.
• infoscore Consumer Data GmbH, Rheinstrasse 99, 76532 Baden-Baden, Germany.

As part of the decision on entering into, performing or terminating the contractual relationship, Klarna collects and uses, in addition to an address check, information about the buyer's past payment behaviour and probability values for this behaviour in the future. The calculation of these score values by Klarna is based on a scientifically recognised mathematical-statistical method. For this purpose, Klarna uses, among other things, your address data. If this calculation shows that your creditworthiness is insufficient, Klarna will inform you of this immediately.

Withdrawal of the use of personal data with Klarna

1. You can withdraw your consent to the use of personal data with Klarna at any time. However, Klarna may continue to process, use and transmit your personal data insofar as this is necessary to process payments via Klarna's services in accordance with the contract, as legally required, or as required by a court or government authority.
2. Of course, you have the right at any time to receive information about the personal data Klarna has stored. If, as a buyer, you wish to do this or to notify changes regarding the stored data, you can contact datenschutz@klarna.de.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser, or by the internet browser, on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified on a subsequent visit to the website.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be informed before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, we point out that you may not be able to use all functions of this website to their full extent.

Via the links below, you can learn more about how to manage cookies (including disabling them) in the major browsers:

• Chrome: https://support.google.com/accounts/answer/61416
• Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
• Mozilla Firefox: https://support.mozilla.org/kb/cookies-erlauben-und-ablehnen
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies to make our offering more user-friendly, effective and secure. In addition, cookies enable our systems to recognise your browser even after a page change, and to provide services. Some functions of our website cannot be provided without the use of cookies. For these, it is necessary that the browser is recognised even after a page change.

The processing is based on Art. 6(1)(f) GDPR, based on our legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offering.

You have the right to object at any time to this processing of your personal data on the basis of Art. 6(1)(f) GDPR, for reasons arising from your particular situation.

Use of Google Analytics

On our website, we use the web analytics service Google Analytics, provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If your habitual residence is in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. Accordingly, Google Ireland Limited is the Google-affiliated company responsible for processing your data and ensuring compliance with the applicable data protection laws.

The data processing serves the purpose of analysing this website and its visitors, as well as marketing and advertising purposes. For this, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities, and to provide other services relating to website activity and internet usage to the website operator. Among other things, the following information may be collected: IP address, date and time of the page view, click path, information about the browser and the device you use, pages visited, referrer URL (the website from which you visited our website), location data, purchase activity. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

Google Analytics uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of the website. The information generated about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. This means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

The data processing, in particular the setting of cookies, is carried out on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in the demand-oriented and targeted design of the website. You have the right to object at any time to this processing of your personal data on the basis of Art. 6(1)(f) GDPR for reasons arising from your particular situation.

You can prevent the collection of data by Google Analytics relating to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout. To prevent data collection and storage by Google Analytics across different devices, you can set an opt-out cookie. Opt-out cookies prevent your data from being collected in the future when you visit this website. You must perform the opt-out on all systems and devices used for it to be fully effective. For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/ and https://policies.google.com/technologies/cookies.

Use of Facebook Pixel

We use the remarketing function "Custom Audiences" from Meta Platforms, Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook") on our website. The purpose of this application is to target website visitors with interest-based advertising on the Facebook social network. For this, the Facebook remarketing tag is implemented on the website. Via this tag, a direct connection to the Facebook servers is established when you visit the website. This transmits to the Facebook server which of our pages you have visited. Facebook links this information to your personal Facebook user account. When you visit the Facebook social network, you will then see personalised, interest-based Facebook advertisements. Your data may be transferred to the USA.

The data processing, in particular the setting of cookies, is carried out on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right to object to this processing of your personal data on the basis of Art. 6(1)(f) GDPR at any time for reasons arising from your particular situation. For more information about the collection and use of data by Facebook, your rights in this regard, and options to protect your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Use of Google Ads Conversion Tracking

We use the online advertising program "Google Ads" on our website and, in this context, conversion tracking (visitor-action evaluation). Google Conversion Tracking is an analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If your habitual residence is in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data.

When you click on an advertisement placed by Google, a conversion-tracking cookie is placed on your computer. These cookies have a limited validity, contain no personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognise that you clicked on the advertisement and were directed to this page. Each Google Ads customer receives a different cookie. There is therefore no way for cookies to be tracked across the websites of different Ads customers. The information obtained using the conversion cookie is used to create conversion statistics. This tells us the total number of users who clicked on one of our advertisements and were directed to a page tagged with a conversion-tracking tag. However, we do not receive any information that personally identifies users. Your data may be transferred to the USA.

The data processing, in particular the setting of cookies, is carried out on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right to object to this processing of your personal data on the basis of Art. 6(1)(f) GDPR at any time for reasons arising from your particular situation. You can deactivate personalised advertising in Google's ad settings. Instructions can be found at https://support.google.com/ads/answer/2662922. Alternatively, you can prevent the use of cookies by third parties by visiting the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and implementing the opt-out information provided there. You can find more information and Google's privacy policy at https://policies.google.com/privacy.

Use of Google AdSense

We use the AdSense function of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. If your habitual residence is in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. The purpose of the data processing is to rent advertising space on the website and to target website visitors with interest-based advertising in that space. With the help of this function, personalised, interest-based advertisements from the Google Display Network are shown to visitors of the provider's website. For this, Google uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google may pass this information on to third parties where this is legally required, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

The data processing, in particular the setting of cookies, is carried out on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right to object to this processing of your personal data on the basis of Art. 6(1)(f) GDPR at any time for reasons arising from your particular situation. You can permanently disable the use of cookies by Google by following the link below and downloading and installing the plug-in offered there: https://support.google.com/ads/answer/7395996. Alternatively, you can prevent the use of cookies by third parties by visiting the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/. For more information and Google's privacy policy, visit https://policies.google.com/technologies/ads and https://policies.google.com/privacy.

Use of Google's remarketing or "similar audiences" function

We use the remarketing or "similar audiences" function of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. If your habitual residence is in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data.

The purpose of this application is to analyse visitor behaviour and visitor interests. To analyse the use of the website, which forms the basis for creating interest-based advertising, Google uses cookies. The cookies are used to record visits to the website and anonymised data about website usage. No personal data of website visitors is stored. If you later visit another website in the Google Display Network, you will be shown advertisements that are most likely to take into account previously visited product and information areas. Your data may be transferred to the USA.

The data processing, in particular the setting of cookies, is carried out on the basis of Art. 6(1)(f) GDPR, based on our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right to object to this processing of your personal data on the basis of Art. 6(1)(f) GDPR at any time for reasons arising from your particular situation. You can permanently disable the use of cookies by Google by following the link below and downloading and installing the plug-in offered there: https://support.google.com/ads/answer/7395996. Alternatively, you can prevent the use of cookies by third parties by visiting the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/. For more information and Google's privacy policy, visit https://policies.google.com/technologies/ads and https://policies.google.com/privacy.