Return & Refund Policy

Right of withdrawal for consumers

At CalmRise, your satisfaction comes first. If you are not completely satisfied with your purchase and would like to return it, we are happy to help. Please keep the following guidelines in mind:

Returns are accepted if:

• The package is sealed, unopened and in its original packaging.
• It is returned within 30 days of the delivery date.
• You use Track & Trace for your shipment, as lost packages cannot be refunded.
• The package includes your name and order number for smooth processing.
• The return is sent to the correct address to ensure a problem-free refund.

What is not eligible for a refund:

• Packages that have been opened or used.
• Packages that were lost in transit.
• Packages returned in poor condition due to insufficient packaging, rendering them unusable.
• Return shipping costs are non-refundable.

How to return your order:

1. Make sure your order is eligible for return by reviewing our return guidelines.
2. Contact customer service at info@calmrise.es. Our customer service team will review your return request. Once approved, you can return your order, and our team will provide you with the correct return address and instructions.

If you have any questions or need extra help, please don't hesitate to contact us at info@calmrise.es.

Thank you for choosing CalmRise — we're here to make sure you have a great experience! 🌟

Money-back guarantee

Here's how our guarantee works:

• Get the most out of CalmRise. Follow the included Quick Start Guide to set the time, alarm and vibration level. Give it a few nights to find the vibration intensity that wakes you best.
• Need extra help? If CalmRise isn't waking you the way you expected, no worries! Contact us at info@calmrise.es and our customer service team is ready to give you tips and guidance.
• Still not satisfied? If you're still not happy after following our tips, email info@calmrise.es with your order number to request your refund. We're here to make sure you get the result you're after.

Please note: You have 30 days to try CalmRise. Following the steps above is required — failing to do so means you will not qualify for our money-back guarantee.

Cancellation period

At CalmRise, we strive to keep our customers satisfied with our products. For any questions or concerns about your order, you can always reach our customer service at info@calmrise.es.

To ensure fast service and customer satisfaction, we process orders as quickly as possible. For this reason, cancellations are only possible within 1 hour of placing the order.

If you wish to cancel your order, please contact our customer service team with a brief explanation of your cancellation request. We'd love to hear your feedback, as it helps us improve our service!

Thank you for choosing CalmRise, and we're ready to help!

Return shipping costs & returns

• The customer is responsible for the direct costs of returns. You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
• Please contact customer service if you are considering a return. You will then receive further instructions from our support team.

General shipping information:

• Customs duties and any taxes must be paid by the buyer.
• Our customers are responsible for the direct costs of returns.
• You may want to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than within 30 days from the day on which we receive notice of your withdrawal from this contract. For this refund, we use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back and the returned package has been inspected at our warehouse.